You have certain choices about how we use your information.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, click here or follow the instructions in any marketing email you get from us. You can also change your preferences in your account. It may take about ten days to process your request. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can control cookies and tracking tools. To learn how to manage how we - and our vendors - use cookies and other tracking tools, please click here.

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your device.

Your Privacy Rights.

You have choices around how to control the collection, use, and sharing of your personal information. 

Depending on where you live, you may have specific rights around your personal information. Below we explain what those rights are and how you can exercise them:

• Disclosure.  You have the right to request a report showing the personal information collected, shared, and sold about you. 
• Deletion. You have the right to request that we delete any personal information collected from or about you.
• Correction. You have the right to request that we correct inaccurate personal information collected from or about you. 
• Opt-Out of Sale/Sharing or Processing. You have the right to opt out of the sale or sharing of your personal information.  You also have the right to opt out of the processing of your data for targeted advertising or profiling purposes.  
• Non-Discrimination. We shall not discriminate against you based on your exercise of any of the above rights.

You may submit a request to enact any of the above rights by clicking here to submit a request or calling us at 855-663-0192.  You may also submit your request by mailing a letter to the address at the bottom of this policy.  Please be sure to include your full name, email address, and which type of request you are making in your letter.  

Your “Do Not Sell or Share” Rights Under the CCPA.  Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale or sharing of their personal information, as defined by the CCPA.  California residents may exercise this right to opt out online by submitting a “Do Not Sell or Share My Information” requesthere.  Alternatively, California residents may submit a request to opt out of sales or sharing by calling us at 855-663-0192.

To verify your identity, we may collect information such as your full name and email address. This information will be compared to our existing records to verify the identity of the individual submitting the request. We may also require you to confirm your request via an automated email message before responding to your privacy rights request. Depending on the sensitivity of the information requested and the type of request, we may require additional information to verify your identity before responding.  We will respond to your request within 45 days if possible and required under the law. Please note that if you we deny your request, you may appeal this denial by contacting us using the information at the bottom of this policy.  

Personal Information Collected:

• Names and Aliases
• Physical Addresses
• Phone Numbers
• E-Mail Addresses
• IP Addresses
• Unique Identifiers
• Interactions with Customer Service
• Information about transactions made on our services
• Fan Preferences and Attributes    
• Cookies/Web Beacons - We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here.
• Device Attributes 

Sensitive Personal Information. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.   

Personal Information Disclosed for a Business Purpose or Sold/Shared:

Data Retention and Deletion. As noted in the above chart, how long we retain personal data will vary depending on the products or services we provide and our legal obligations under applicable laws. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention periods are generally informed by three factors: 1) Is this information necessary to provide the product or service? 2) What consent have you provided around our use of this information? and 3) What statutory, contractual, or other legal obligations do we have to retain this information? 

In all situations, your personal data will be securely deleted after the relevant limitation or retention periods have expired.

Authorized Agents. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. If you are an authorized agent submitting a request on behalf of another individual, please use the methods listed above to make this request.  

Sources of Data:

• Self-disclosed (e.g. Information provided when interacting with our products and services)
• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

Business or Commercial Purposes for Collecting or Selling/Sharing Personal Information:

• Providing products and services
• Event management
• Market research and aggregated analytics
• To prevent, detect, and manage unlawful behavior
• Marketing
• Client services
• Staff administration

Third Parties with Whom we Share Personal Information:

• Business partners (e.g. Analytics companies, promoters, artists, fan clubs, sports teams, venue owners, etc.)
• Data brokers (e.g. Marketing companies, advertising partners, etc.)
• Technical service providers (e.g. Cloud service providers)

To view our CCPA request metrics, please click here.

“Shine the Light” Law.  If you are a California resident and have an established business relationship with us, you can email us to request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.

Mention in your email that you are making a "California Shine the Light" inquiry. We will respond within 30 days.

Do Not Track. Our websites and apps are not designed to respond to "do not track" requests from browsers.

Our sites and apps are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personal information from children under 16. If you are a parent or legal guardian and think your child under 16 has given us information, you can email us here. You can also write to us at the address listed at the end of this policy. Please mark your inquiries " Children’s Information Inquiry."